Documentation
Documentation
Contact Support
Get personalized help from our support team. We're here to ensure you get the most out of BlackOps Center and resolve any issues quickly.
Support Information
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Support Hours
Monday - Friday: 6 AM - 6 PM PST
Saturday: 8 AM - 4 PM PST
Sunday: Limited support
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Response Times
Starter: 24-48 hours
Professional: 12-24 hours
Enterprise: 2-8 hours
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Languages
English (primary)
Spanish
French
How to Reach Us
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Priority Support
Enterprise customers only
Dedicated Support Manager
Direct access to your assigned support manager for immediate assistance and strategic guidance.
Priority Hotline
📞+1 (555) 123-BOPS
24/7 for critical issues, business hours for general support
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Email Support
General Support
For technical issues, feature questions, and account help
Specialized Support
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Live Chat
Online
Get instant help during business hours. Perfect for quick questions and real-time troubleshooting.
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Community & Self-Help
Community Forum
Connect with other users, share tips, and get answers from the community.
Visit Community Forum →Before You Contact Us
Help us help you faster by checking these resources first:
Quick Self-Help
- • Check our FAQ - covers 80% of common questions
- • Try troubleshooting steps - solve technical issues
- • Check system status page for known issues
- • Browse documentation for feature guidance
Information to Include
- • Your account email or username
- • Detailed description of the issue
- • Steps to reproduce the problem
- • Error messages or screenshots
- • Browser and device information
Submit Support Request
Enterprise Support
Dedicated Support Benefits
- • Dedicated support manager
- • Priority response (2-8 hours)
- • Phone and video call support
- • Custom onboarding and training
- • Direct escalation to engineering
- • Quarterly business reviews
Additional Services
- • Custom integration development
- • Advanced analytics and reporting
- • Team training and workshops
- • Strategic content consulting
- • White-label solutions
- • Service level agreements (SLA)
Interested in Enterprise Support?
Let's discuss how our enterprise support can accelerate your content operations.
System Status
Current System Status
All Systems Operational
Content Generation
Operational
API Services
Operational
Social Integrations
Operational